Help
Support and contact
Questions about Meridian, or something not working? Email bypurpledaisy@gmail.com. Meridian is made by one developer, Manish Kumar, who reads every message and replies personally.
It helps to include your iPhone model, iOS version, Meridian version and what happened. Please don’t send lab reports or other health details unless you want to: we don’t need them to help.
Using Meridian
How do I add a lab report?
In Meridian, choose to add a report, then take a photo of the paper report or pick the PDF from Files. Meridian reads it on your iPhone and shows you the results to review before anything is saved.
A value was read wrong or missed. What do I do?
Correct it on the review screen before saving. After saving, open the result to edit it, or use Add Missing Biomarker when the report finishes to add anything that was missed. Always compare with your original report.
Which reports work?
Printed and PDF reports from labs, clinics and hospitals, such as blood counts, metabolic panels, cholesterol, thyroid and hormone tests. Layouts vary; if a report reads badly, email us and tell us which lab it came from (you don't need to send the report).
Your data
Where are my records kept?
On your iPhone. They are never sent to us. From Meridian 1.7 they are also part of your own iCloud or computer backup, unless you turn off Settings › Your Data › Include in iPhone Backup.
How do I move to a new iPhone?
From Meridian 1.7, restoring your iCloud or computer backup onto the new iPhone brings your records with it. Or use Settings › Your Data › Export Backup File, move the file to the new iPhone, and open it there (or use Restore from Backup File in Settings).
Can you recover my records?
No. Your records are never sent to us, so we have no copy. Your iPhone backup and any backup file you exported are the ways to get them back. Keep your backup file's password somewhere safe: nobody can open the file without it.
How do I export my data?
Settings › Your Data › Export as Spreadsheets gives you every result, report and family detail as CSV files with your original scans, free on every plan. Premium also creates a PDF summary for your doctor.
How do I delete everything?
Use Settings › Delete All Data & Reset in Meridian, or delete the app. Copies inside your iPhone backups stay until those backups are replaced or deleted.
Subscription
How do I cancel?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, choose Meridian and tap Cancel Subscription.
How do I get a refund?
Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com.
I paid but Premium isn't showing.
In Meridian, open Settings and tap Restore Purchases, signed in with the same Apple Account you paid with.
What happens if I cancel?
You keep all your records. Export and delete always work. Results added after the free allowance stay in Records but leave Trends and Compare until you subscribe again.
Privacy and security
Read the Meridian Privacy Policy and how Meridian protects your data. To report a security problem, email us with “Security” in the subject.
Medical questions
Meridian organizes your results; it doesn’t give medical advice, and we can’t answer questions about your results. Please ask your doctor. In an emergency, call your local emergency number.